How to Make Them Forget Your Age

Sunday, September 07, 2008

Here is a letter from one of our readers seeking advice on a common concern: How to avoid having age hurt your chances of getting the job you want.

I am in my 50s. I recently started a job hunt after moving because of family obligations. I have had several interviews, but after what I thought were good interviews, there was no further contact from the employer. I have contacted one employer several times to try to get a second interview but with no suc cess. Do you think it is my age? If so, what can I do for future interviews to downplay my age?

Without knowing more about your specific situation I cannot say whether or not age is affecting your job search. While it is illegal to consider age in determining whether or not to hire someone, age sometimes can be a factor in a job search.

Employers generally value experience, so age only is viewed negatively if you don't take steps to ensure that it is not seen that way. There are several things you can do to minimize the risk that age will hurt your chances of being hired.

Since you can't get hired unless you get an interview, start by making sure your résumé is "age neutral." Rewrite your résumé, so nothing indicates how old you are. For example, list your degrees, but do not include years of graduation. While you should list the dates of employment when you are describing your work history, only list your most recent job history going back approximately 10 to 15 years. If you have other important work experience, list it under a section titled "Other Relevant Experience," and do not include the dates relating to that experience.

Whether your age will actually play a role in the hiring decision, how you interview will be determinative. If you do a good job in the interview, age is unlikely to hurt your chances of being hired.

Appearance is important. If you look and act old, then that is how you will be perceived. Go out of your way during the interview to be energetic and positive. Make sure you are in good physical shape and be contemporary but appropriate in the way you dress.

Don't dress like you are 20 years old, but don't wear the same styles you wore 20 years ago. Join a gym, get a new hairstyle and buy some new clothes. Get the best clothes you can afford and make sure they are well tailored.

Most important, make sure you stay current with technology. That is the one aspect that concerns businesses when they are hiring older employees. Employers generally want to hire individuals who understand, and can adapt to, changing technology.

If you can demonstrate to a prospective employer that you are comfortable with technology, age will not likely be an issue. Take courses if you need to up date your familiarity with computers. Demonstrate that you are at home on the internet. Create a professional online presence. Understand terms like social networking. Have an online bio, write a blog and have your own web page or web résumé. Write professional articles and have them published online.

Here are some tips to help you eliminate age as a factor in your job interviews.

• Prepare: Find out everything you can about what the organization is currently doing, the challenges they face, the job and the interviewer.
  


• Make your experience a plus by focusing on what you have done that will be valuable to your prospective boss.
  


• Ask knowledgeable questions.



• Demonstrate that you are comfortable with technology.



• If you are asked about something that you don't know how to do, confidently express your willingness and ability to learn how to do it.



• Don't ever say anything negative about a prior employer, even if true.



• Smile.



• Pay careful attention to how you dress -- contemporary but appropriate to the industry.



• Always be positive and en thusiastic.



• Tell the interviewer that you want the job

Effective interviewing starts with having the right mindset. It requires an understanding that employers are seeking positive, enthusiastic employees who can adapt to changing conditions.
They want individuals who have relevant skills that can help them deal with the most pressing issues they are facing. They want employees who are comfortable with technology and are not afraid to learn and try new things. If you can demonstrate that you bring these attributes to the workplace, your age will be the last thing on the interviewer's mind.

A veteran human resources executive, Lee E. Miller is the author of "UP: Influence Power and the U Perspective -- The Art of Getting What You Want," and the co-founder of YourCareerDoctors.com, a Web site devoted to career success. Mail questions to Lee@YourCareerDoctor s.com.

E-Mail Miscommunications Can Cause Career Damage

Susan Ascher, a provider of contract Human Resources services, describes an e-mail she wrote that nearly derailed a deal with a major client.

After a lot of back and forth by e-mail, the parties had worked out the major issues that they needed to resolve. In response to an e-mail summarizing what had been discussed, Ascher, president of the Ascher Group in Roseland, sent back an e-mail she thought was positive, but which ended with the statement: "As soon as our lawyers review it, I will get back to you." The client called her back almost immediately, very angry at "her dismissive attitude" toward the deal. He said he felt she was being rude when she was merely stating that it was standard procedure to have her lawyer review it before it was finalized.

This highlights the problem with communicating by e-mail. Misunderstandings frequently arise because e-mails lack the visual and auditory cues that give context to our communications when we speak.

The first thing you need to ask yourself before sending an e-mail is whether that is the best way to communicate your message. Sometimes, what you want to say is sufficiently important that it is worth the effort to have the conversation face-to-face. At other times, telephone is the best means of getting your message across.

Even when e-mail is the proper medium, you need to be careful how your e-mails are written. Careers have been damaged because of insufficient attention paid to the drafting of e-mails.

Pamela Harper, president of Glen Rock-based Business Advancement, and author of "Preventing Strategic Gridlock," described some examples of what she referred to as "e-mail self-sabotage," which occurs when people become sloppy about their e-mail sending habits.:

A director in a major corporation sent a rambling e-mail to one of his managers. Embedded in the middle of the communication was an urgent request for action. The recipient not only didn't read the e-mail in time to take the required action, he didn't even notice he was being asked to do something until it was later called to his attention.

An e-mail thread with the subject line "For your information" was sent back and forth without ever changing the subject line. On one of its rounds, the recipient never got around to reading the e-mail even though the e-mail contained an important question that didn't get answered in time for an upcoming meeting.

Here are some e-mail tips to prevent e-mail miscommunications from damaging your career:
E-mails are best used when they are intended to convey facts. Intent is frequently misinterpreted because there is no way to soften the impact of tough words or express nuanced intent through your tone of voice. Humor is frequently misconstrued. That is why emoticons and abbreviations like LOL (laugh out loud) to indicate that you are joking were invented. Use them, or better yet, save the humor for when you are speaking face to face.

Never reply to an e-mail when you are angry. When you are upset about a comment someone makes in an e-mail, wait before responding. Otherwise, you are likely to overreact. Once you write something in an e-mail, you can't take it back. People will read your comments over and over, getting more upset each time. When you write an e-mail, pay close attention to your choice of words and overall tone.

Highlight the points that are important. When you're reading e-mails, read them carefully. When you're writing e-mails, assume the recipients will not do so. Make good use of the caption. Put the most important points in the first paragraph. Limit the length of the e-mails to a few short paragraphs. Bold or underline key points. Do not bury important information in the middle of a lengthy paragraph. Where possible, include visual aids: emoticons, graphs, pictures etc. Don't rely exclusively on e-mails. If you can't resolve an issue with two e-mails, pick up the telephone and call.

E-mails and other virtual communication technologies allow us to extend our sphere of influence, reaching out to anyone when it is convenient for us to do so, no matter where the intended recipient is physically located. Ultimately, however, that technology is only as useful as the user understanding of its strengths and limitations.

A veteran human resources executive, Lee E. Miller is the author of "UP: Influence Power and the U Perspective -- The Art of Getting What You Want," and the co-founder of YourCareerDoctors.com, a Web site devoted to career success. Mail questions to Lee@YourCareerDoctors.com